Frequently Ask Question

Cancellation and Refunds

General

  • Can I use Panoee for free forever with no strings attached?

    Absolutely! Don't worry about the pricing if you need basic Virtual Tours with basic features to showcase your photography. Panoee is entirely free to use! The Free Plan does have some limitations; however, you can upgrade your subscription plan anytime you want!

  • What can I do with Panoee?

    You can create and manage as many Virtual Tour as you can with Panoee and publish them on the Internet. You can make it accessible on the Website / Forum / or Social Media via direct link, embedded code, or QR.

  • Why do you use KRPano?

    KRPano is a fantastic tool for rendering 360 photos. It has excellent performance, a good reputation, and frequent updates.

    When using KRPano, we ensure that the generated image is of excellent quality and optimized, that the download time of the Virtual Tour is quick, and that the experience is smooth.

    Using KRPano as a viewer allows us to focus on more important features that can make the Virtual Tour more impressive, more interactive & more useful.

Pricing and Service

  • What happens to my Projects when I stop subscribing?

    Essentially your Projects will still stay on the platform, and your Virtual Tours will continue to be accessible usually without any restriction, including advanced features.

    Your Plan will automatically switch to the "Be friend" Plan, and you can still access all your Projects' editors. You can keep using free features while the premium ones are locked from editing.

    You can also upload new media if the usage storage is not exceeding 3Gb of free data.

  • Do you offer refunds?

    Absolutely. You can ask for a refund whenever you feel unsatisfied with the service. Just send us your request to neo@panoee.com, and the refund will be processed in a few days without questions.

  • Can I cancel my subscription plan?

    Yes! If you decide to cancel your subscription plan, the changes will be reflected in the next billing cycle. You can continue using your current subscription until it expires.

  • What forms of payment do you accept?

    You can use any major credit card service like VISA or Mastercard. We integrate the well-known payment gateway Stripe, which comes with a complete set of security features so you can feel guaranteed.

    In any case, you can re-check your invoices and ask for our support if you need anything.

Privacy and Security

Troubleshooting and Tech

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